Symantec said it was working hard on a solution and providing technical support to customers, including directly reaching out to customers who had posted about the issue on the discussion boards. Symantec End-user Endpoint Security (537) 4.4 out of 5. For feature updates and roadmaps, our reviewers preferred the direction of ESET PROTECT Advanced over Norton. Someone had said on the discussion boards that Symantec would compensate customers for the inconvenience, but the company recently responded to the problem saying that it would not be providing compensation packages. Compare ESET PROTECT Advanced and Norton Antivirus head-to-head across pricing, user satisfaction, and features, using data from actual users. "The root cause of the issue was an incompatibility due to a three way interaction between some third party software that implements a file system driver using kernel stack based file objects – typical of encryption drivers, the SONAR signature and the Windows XP Cache manager," Symantec said.Įnraged customers said they were forced to remove the software manually and disable their machines. To install other updates a user must run LiveUpdate.It was discovered that the issue had been limited to machines running any combination of Windows XP, the latest Sonar antivirus software version, the 18 Sonar signature set from the July 11 revision and software from third parties. It is used to update virus definitions only. Intelligent Updater is an alternate delivery method for virus definitions, which consists of an executable file that can be downloaded and run manually. Norton 2006 through 2008 products included a LiveUpdate Notice component, which notifies users of new product versions and subscription status. Users can restart within the LiveUpdate interface. If a restart is required, LiveUpdate will notify the user. Once all updates are downloaded, Symantec LiveUpdate will begin the process of installing them. LiveUpdate also runs in Express mode silently in the background. Express mode will download and apply all applicable updates. In Interactive mode, users decide which updates to download and apply.
Symantec LiveUpdate can be run in Interactive Mode or in Express Mode.
How it works Ī valid subscription is required to use Symantec LiveUpdate. Symantec holds at least one patent related to LiveUpdate: Use of Polymorphic Package Files To Update Software. It was created by the Shared Technology Team at the company's Cupertino headquarters and later taken over by the Norton team. LiveUpdate first shipped in the 1997 version of Norton AntiVirus 2.0 and soon followed in other products. To upgrade the product to the latest version, one would have to go to a separate website. LiveUpdate can only apply updates for a particular version of Norton it cannot however upgrade a version of Norton to a later version (for example Norton Internet Security 2006 to 2009). Norton LiveUpdate is a utility developed by Symantec Corporation that downloads and installs security updates (such as spyware, firewall, or antivirus signature files) and software patches. LiveUpdate running in Norton Internet Security 2012
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